Customer Service No business is perfect, and you are bound to have some negative reviews. Use a negative review to show how much your business cares about your customers. Ignoring negative reviews doesn’t put your business in great light with potential new customers. It is also important to remain calm while responding to negative reviews. A conversation with an unhappy and ‘faceless’ due to the review being online can get heated very quickly. Remember that the way a negative review is being responded to is a representation of the company. … [Read more...] about Your Business Has Online Reviews. Now What?
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Having a business is the dream of many ambitious professionals. One of the biggest challenges that come with that is not only to take the leap and start a company, but to make it profitable. For a number of years, digital marketers were meant to scale up the results of already profitable businesses by advertising online. It has now come to a point where businesses are facing constantly increasing competition and higher costs per acquisition. In other words, it’s harder for many businesses to be profitable. This is particularly true for businesses that rely on a constant flow of customers through paid traffic sources. … [Read more...] about 5 Ways to Make Your Business Profitable Online
The offering enables local businesses to create video ads using existing creative and assets from Sightly’s library and stock sources. For multi-brand local businesses, the ads are customized with the relevant store address, phone number, map and other information specific to the geographical areas where they will be distributed. As the example above illustrates, ads are customized to drive consumers to the closest business location. … [Read more...] about Automated Tools To Help Local Businesses Tackle Online Marketing
few reasons why even a negative opinion from a customer can be a good thing!First and foremost, customer reviews, especially on a third-party site, are wonderful ways to collect feedback from customers. It's a great way to not only see where your problem spots are, but to also see what you're doing that's really resonating with customers. It could be that you're offering customers a service that you didn't realize how much your customers appreciate!Secondly, negative reviews actually help validate the positive ones! I am constantly reading product reviews at Amazon. If I see that 10 people have reviewed a product and they all give it 5 stars, I might wonder how accurate the reviews really are. But if 8 people gave the product 5 stars, and two gave it 2 stars, then suddenly the rating seems more accurate to me. I am more likely to think that maybe the 2 people that only gave the product 2 stars, didn't understand how to use it properly. Maybe it … [Read more...] about Is Your Business Under (Online) Review?
How It Goes Really and truthfully…not that bad. I wish I had some kind of scathing review (click bait) or some juicy gossipy story to tell about the service, but really it just works. From the business side of things, you provide a phone number that can receive text messages and that’s it. Google puts a “Contact Us Now” tile in your business listing. … [Read more...] about Wait. You Can Text Message Businesses From a Google Search?!?