Google announced in the Google My Business Help forums that owners of businesses within Google My Business can now reply to reviews directly using Google Maps on desktop. Prior you could do it in Google My Business, in the Google My Business app and in some other forms. But now you can also do it right from Google Maps on desktop.Kara from Google wrote "We’re making improvements on how you can reply to reviews, and providing you with more information and tools to get feedback from customers. You can now reply to reviews directly with your business profile on Google Maps from your computer." She added "Replying directly from Google Maps lets you manage your reviews without having to download the Google My Business app or open its homepage. Learn more about how to read and reply to reviews. We also have some tips on how to respond to negative reviews. Positive or negative, reviews are an opportunity to identify areas to improve the consumer experience."Here is a screen shot of how … [Read more...] about Business Owners Can Now Reply To Reviews On Google Maps Desktop
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Below is what happened in search today, as reported on Search Engine Land and from other places across the web. Google rolling out hands-free calling on Google Home to US and CanadaAug 16, 2017 by Greg Sterling One day relatively soon, home assistants could be generating large volumes of calls to (local) businesses. Google working to fix the ability to leave local reviews on Google MapsAug 16, 2017 by Barry Schwartz Google is aware of the issue with leaving reviews in Google search and Google Maps for local reviews. They are working on a fix. How to get developers to implement SEO recommendationsAug 16, 2017 by Michael King The best SEO strategy is meaningless if there’s no one to implement it! Columnist Michael King shares his recommendations for how to best work with your developers to get things done. Google gives allergy sufferers a heads-up on pollen levels via mobile searchAug 16, 2017 by Amy Gesenhues In partnership with The Weather Channel, pollen and … [Read more...] about SearchCap: Google pollen search, Google reviews bug & Google pays Apple
For a long time, I’ve had some doctor friends complaining to me that once Google Places changed over to the new Google+ format, all their patients lost the ability to leave anonymous reviews (thus hurting their business and their rankings). They asked me what to do; and I, in turn, asked my fellow SEO friends what to do. No one really had a good answer, except to start leaving reviews on doctor-specific sites like healthgrades.com and vitals.com. That never seemed like a good answer to me, so I kept searching. Even answers from Google staff (in Google Groups) don’t shed much light on the situation: Jumping into this thread to confirm that all new reviews on Google+ Local are tied to a Google+ profile and therefore must be left under a user’s Google+ profile name. We believe that sharing reviews publicly creates a strong foundation for high quality and trustworthy reviews in Google+. Publishing reviews under your Google+ profile name is also a benefit for businesses, … [Read more...] about How To Leave Anonymous Business Reviews In Google+
Online reviews have become an essential part of running any type of business in 2015. Just as people check Yelp for restaurants or movie critics for a new film, online reviews have a place in any business, from e-commerce sites to blogs to educational sites, and so on. While they haven’t always been an integral part of running a digital business, monitoring online reviews is now a necessity. Your first step, however, is to determine where you can find these reviews so you can monitor them. Contrary to popular belief, Yelp is not the only places on the web where people leave reviews. It’s up to you to monitor your brand everywhere online by looking at all of the popular review avenues customers are taking. Unique Places to Monitor Company Reviews Once again, given how common reviews are nowadays, there are more and more places to go to check out reviews and see what consumers are saying about your company. Of course, there are always the common options like Yelp, Amazon, and … [Read more...] about Is Your Business Getting Reviewed on These 10 Platforms?
The evolution of Google’s search engine result pages (SERPs) over the past few years has lowered the emphasis on achieving top organic rankings and opened up tremendous opportunities. One of the most significant updates, the Knowledge Graph, has made discoverability even easier. To put it simply, both producer and consumer can benefit from its existence. In this post, we are going to take a closer look at exactly what the Knowledge Graph is, then move on to explain how you can best influence it to drive more visitors to your website. Let’s start by setting the scene. What the Knowledge Graph is and Why it Exists Google has been rolling out updates over the past few years that intend to infer what people are trying to find when they search for something, rather than simply taking a literal view of the keywords they use. This evolution of piecing together context and other semantic data has brought about entity-based search, which helps connecting different pieces of … [Read more...] about Maximize Your Reach on Google’s Knowledge Graph